Processing Time

Each WeloDoll is handcrafted to order. Typical processing times are:

• In-Stock Models: 1-3 business days for order processing and quality inspection
• Custom Orders: 2-4 weeks for production (custom dolls, personalized features)
• Made-to-Order: 5-10 business days for assembly and final QC

You will receive an email confirmation with your order details immediately after purchase. A second notification with tracking information will follow once your doll ships.

Shipping Methods & Estimated Delivery

Region	Standard	Express
United States	7-14 business days	3-7 business days
Canada	10-18 business days	5-10 business days
European Union	10-18 business days	5-10 business days
United Kingdom	10-18 business days	5-10 business days
Australia / New Zealand	14-21 business days	7-14 business days
Asia Pacific	7-14 business days	3-7 business days
Rest of World	14-25 business days	7-14 business days

Note: Delivery estimates begin from the ship date, not the order date. Business days exclude weekends and holidays. Actual delivery may vary due to customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on destination, package weight, and selected shipping method. Orders over a certain value may qualify for free standard shipping — check our current promotions for details. Love dolls are large, heavy items (typically 15-40 kg including reinforced packaging), which is reflected in shipping costs.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the buyer. WeloDoll has no control over these fees and cannot predict their amount. We recommend contacting your local customs office for information before placing your order.

Order Tracking

Once your doll ships, you will receive a tracking number via email. You can track your package through the carrier’s website. If your tracking shows no movement for more than 7 business days, please contact our support team for assistance.

Packaging & Protection

Each WeloDoll silicone doll or TPE doll is carefully packed with reinforced, impact-resistant materials to ensure it arrives in perfect condition. The doll is secured in a neutral position with protective foam and padding at all contact points. Our packing process has been refined to withstand the rigors of international shipping.

Delivery Issues

• Damaged in Transit: Inspect your package upon arrival. If the box shows significant damage, photograph it before opening. Contact us within 48 hours of delivery with photos of the damage.
• Lost Packages: If your tracking shows delivery but you have not received your package, check with neighbors and your local post office first. If still unresolved, contact us within 7 days.
• Failed Delivery: If a delivery attempt fails and the package is returned to us, the customer is responsible for re-shipping costs.

Questions?

For shipping inquiries, tracking updates, or delivery concerns, contact us at service@welodoll.com or visit our Contact page.